Terms of Service
Last updated: June 2026
1. About these terms
These terms govern your use of OnyxHawk’s website, app and cleaning services in Kenya. By booking or using our services, you agree to them.
2. Your account
You sign in with your phone number and a one-time code. You’re responsible for activity on your account and for keeping access to your phone number secure.
3. Bookings & quotes
For standard cleans you book a date, time and address in the app. Specialist services (e.g. sofa, carpet, mattress, curtains, AC & duct, mould treatment, fumigation, office contracts) are provided on a custom quote. A booking is confirmed once payment is received.
4. Pricing & payment
Prices for standard cleans are shown before you confirm. Payment is made via M-Pesa. Quoted services are billed at the agreed amount. All prices are in Kenyan Shillings.
5. Cancellations & rescheduling
You can reschedule or cancel a booking from your account before the crew is dispatched. Refunds or credits for cancellations follow the policy communicated at the time of booking.
6. Hawk Points
Hawk Points are a loyalty reward with no cash value. Earning rates, tiers and perks may change, and points may expire or be adjusted in cases of cancellation, refund or misuse.
7. Your responsibilities
Please provide safe access to the premises, accurate information, and secure any valuables or fragile items. Let us know of hazards, pets or special instructions in advance.
8. Photos
Crews may capture before/after photos of the cleaned areas for quality and documentation, visible to you on your booking. Tell us in advance if you’d prefer they don’t.
9. Liability
We aim to deliver a high-quality service and will address valid concerns reported promptly. To the extent permitted by law, our liability is limited to the value of the affected booking. Nothing here excludes liability that cannot be excluded by law.
10. Governing law
These terms are governed by the laws of Kenya.
11. Contact
info@onyxhawkcleaningservice.com · +254 702 416 697 · Nairobi, Kenya.