Privacy Policy

This policy explains how OnyxHawk (“we”, “us”) collects, uses and protects your personal information when you use our website, mobile app and cleaning services in Kenya. We handle personal data in line with the Kenya Data Protection Act, 2019.

Information we collect

• Account details: your phone number (used to sign you in), name, and email if you provide one.
• Service details: the addresses you save, booking scope, dates, and notes for the crew.
• Payment information: the M-Pesa number used to pay. Payments are processed by Safaricom (M-Pesa) — we do not see or store your M-Pesa PIN.
• Photos: before/after photos of the areas cleaned, captured by the crew for your booking.
• Usage data: basic device and log information needed to run and secure the service.

How we use your information

• To provide and schedule cleaning services and match you with a crew.
• To verify your phone number and keep your account secure (one-time codes by SMS).
• To process payments via M-Pesa and issue receipts.
• To run the Hawk Points loyalty programme.
• To send booking updates and respond to support requests.

When we share information

We don’t sell your data. We share only what’s necessary with:

• Cleaning crews assigned to your booking, to carry out the work.
• Safaricom (M-Pesa / Daraja) to process payments.
• Africa’s Talking to deliver SMS one-time codes and notifications.
• Infrastructure providers that host the service on our behalf.
• Authorities where required by law.

Storage & security

Data is transmitted over encrypted connections (HTTPS) and stored on secured infrastructure. We retain your information for as long as your account is active or as needed to provide the service and meet legal obligations, after which it is deleted or anonymised.

Your rights

Under the Data Protection Act you may request access to, correction of, or deletion of your personal data, and may object to certain processing. To exercise these rights, contact us using the details below.

Cookies & local storage

We use your device’s local storage to keep you signed in. We don’t use third-party advertising trackers.

Changes

We may update this policy from time to time. Material changes will be reflected here with a new “last updated” date.

Contact

Questions or requests: info@onyxhawkcleaningservice.com · +254 702 416 697 · Nairobi, Kenya.